Serving riders since 2005Shipping in 24/48h on in-stock productsEasy returns and dedicated support
DNA Surf

Frequently asked questions

Here you'll find answers to the most common questions about orders, shipping, returns, products, support and warranty. If you can't find what you're looking for, open a support ticket.

Why DnaSurf

Over 20 years of experience
Since 2005 we've put our experience at our customers' service, with advice, support and hand-picked products from the best brands.
Official Dealer
We are an official dealer of the brands sold on our store. Unless otherwise stated, all products are new, genuine and sourced from the manufacturers' official channels.
Support before and after your purchase
Our team helps you choose the right product, checks gear compatibility and stays with you even after delivery.
Magic Link
No passwords to remember: enter your email and access your account simply and securely.
Free shipping from €99
Shipping costs €6.90 per order and is free for orders of €99 or more.
Easy returns
You have 14 days to exercise your right of withdrawal. With the DNASurf Coupon the return is free and we arrange the pickup.

Orders

Returns and refunds

Shipping

Products

Support

Warranty